At BooHooGone.com, we provide exceptional Lidocaine Numbing Wipes to our customers. We understand that circumstances may arise where you need to cancel an order and request a refund. Please review our refunds and returns policy below for more information on the process, conditions, and timeframes for returns and refunds.
1. Cancellations and Refunds
- Cancellation Period: You may cancel your order at any time before the shipping date. NOTE – most orders ship within 4 to 10 hours of your order. We recommend notifying us of your request for cancellation as soon as possible to facilitate the refund process.
- Refund Eligibility: Refunds are subject to the cancellation policy set by BooHooGone.com. Some orders may be non-refundable as the shipment has already been made. In some rare instances we are able to pull the shipment before pick-up.
- Refund Processing: Refunds will be processed using the original payment method used for payment. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or financial institution.
2. Returns
- Product Returns: Physical products, are returnable with a “Returned Goods Authorization” (RGA). The customer is responsible for the cost of the returned shipping cost.
3. Initiating a Return or Refund
- Cancellation Requests: To cancel an order and request a refund, please contact our customer support team by email at RyanParis@BooHooGone.com. Please have your order number available.
4. Fees and Costs
- Cancellation Fees: In general there are no cancellation fees, provided the shipment may be stopped before pick up
5. Contact Information
- Customer Support: If you have any questions, concerns, or need assistance with your order, please contact our customer support team at:
Email: RyanParis@BooHooGone.com
Address: 525 Venice Way, Venice Beach, CA 90291
6. Fairness and Transparency
- We are committed to providing fair and transparent policies that benefit both our customers and our business. If you have any feedback or suggestions for improving our refunds and returns process, please don’t hesitate to reach out to us.
Please note that this refunds and returns policy is designed to be user-friendly, easy to understand, and fair for both customers and the business. It outlines the process, conditions, and timeframes for cancellations, refunds, and returns, while also providing clear contact information for customer support.
Last Updated: January 2025